Terms & Conditions
APPLICATION AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“Terms”) govern the relations between Sweedy Patisserie, referred to as the “the vendor”, and any non-trading, natural person, hereinafter referred to as “the client", for the sale of products offered on the website www.sweedy.com
The Terms apply exclusively to non-trading, natural persons, possessing the legal capacity to enter into a contract. In order to place an order with us, we require full and total acceptance of these Terms. Therefore, by placing an order, you are deemed to have expressly agreed to and accepted this condition.
Considering updated changes to this website from time to time, the vendor reserves the right to adapt or amend, at any time, the Terms. Where there are changes made to the Terms, the new Terms will be published on the websites and apply to any order placed subsequent to the new Terms being posted online on the websites.
ACCEPTANCE AND CONFIRMATION OF ORDER
The process for placing an order on the website is as follows:
• Choose your products and add them to cart
• Validate the contents of the cart
• Provide information regarding the client personal details
• Indicate pick up or delivery dates and time
• Indicate remarks as well as preferred payment method
• Accept the Terms & Conditions of Use
• Confirm the order
• Validate payment
The client is able to see the details of the order at each of the different stages as stated above and the total price and may therefore correct any errors before confirming his/her order. By confirming his/her order, this constitutes an irrevocable express acceptance of the Terms.
Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.
Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client once payment of the order has been successfully received.
The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.
Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her shall remain the responsibility of the client and the vendor shall under no circumstances, be held liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order.
PRICE OF PRODUCTS
The prices of products marketed on the website are expressed in SGD. Delivery, postage charges and miscellaneous costs are excluded.
The total cost of your order will be the purchase price for the Products and any additional services you order.
More information about the payment methods that we accept, and details of when an order will be charged to your account can be found in our FAQ section.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card is valid and the payment details as provided are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
EXCHANGE POLICY: REFUNDS/CANCELLATIONS
No refunds, exchange or cancellations on items is applicable once payment is processed and completed online.
Only amendments to delivery date, change of delivery address and requests of candles are allowed, with a minimum of 3 business’ days lead time.
UNAVAILABILITY OF PRODUCTS
The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.
The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.
In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.
The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.
The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.
PRODUCT PICKUP AND DELIVERY
The client may choose to pick up the order(s) from the following locations and timings as stipulated:
1) Sweedy Patisserie at Promenade @ 183 Jalan Pelikat #01-37 Singapore 537643
Timings : Selected upon check out
All dispatch of order(s) or picking up of products from the store can only be carried out or permitted, subject to the vendor’s receipt of payment in full and confirmation of the order(s).
Orders made before 12pm on the date of order for next day delivery are based on delivery details shared by client and cannot be amended.
Delivery services are available at $10 island-wide. Client may enjoy free delivery to one location for orders $100 and above.
Delivery service personnel will wait for up to 10 minutes before leaving stated delivery location.
Orders not picked up from designated store at stated pickup location on selected date chosen by client will be forfeited. Requests for re-delivery of order on a different date or to a different pickup location is not available.
The vendor guarantees the quality and freshness of its products, provided the same are not subject to being kept in an unrefrigerated area for more than 60 minutes. All products should be consumed immediately or refrigerated 1 hour after purchase or collection to have a maximum shelf life of +3 day from date of purchase.
In the interests of hygiene and food safety, perishable foodstuff cannot be returned or exchanged.
The vendor shall not accept the return of any perishable foodstuff. In the event any formal agreement is made for the return of such perishable foodstuff, the same is/are to be returned in its original state and packaging, with proof of purchase, and the vendor shall at its sole discretion, assess the claim on a case-by-case basis.
In the event any conspicuous defect of any product or article is proved to the reasonable satisfaction of the vendor, the vendor shall at its sole discretion, and on a case-by-case basis, elect to either replace the product or reimburse to the client, the price paid for such product. Bank transfer will take up to a maximum of 30 days from the date of receipt of the request for reimbursement.
PROHIBITION OF SALES OUTSIDE THE NETWORK
All products available on our websites are for sale exclusively through our distribution networks. It is therefore strictly prohibited to buy the products for purposes of resale outside of our networks, in particular, through any websites.
Such acts constitute an infringement of our brands and the integrity of our products, and will subject the perpetrators to legal and criminal liability, where appropriate.
These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us in relation to the subject matter of any contract of sale between us.
We each acknowledge that in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty ("Representations") of any person (whether a party to that contract or not) other than as expressly set out in these Terms.
Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.